About Us

Earning your trust through expertise, integrity and partnership...

From managing your risk and keeping you compliant to supplying the services you need to stay operational, we give customers a level of confidence and trust they never knew was possible.

Switching to Kelda Water Services Retail is easy.
Call us today on:
0844 902 2976

Why choose Kelda Water Services Retail?

Based in Barnsley, Yorkshire, but with nationwide experience and reach, we are part of a respected group that has led the way in water provision, water infrastructure and waste water management for decades. More...

It means you can trust that our expertise and experience is second to none, just like our reputation for creating long-term partnerships built on exceptional customer service. You can also count on the breadth of our expertise, because we already work with organisations and businesses of every shape and size in a wide range of sectors.

Today, we provide uniquely tailored solutions that make ease of doing business absolutely paramount, helping to:

  • Save you money and create overall operational efficiency
  • Satisfy your legal requirements and compliance needs
  • Achieve your sustainability and CSR goals and ambitions
  • Keep you operational by improving your business continuity

To let you manage risk however suits you best, we tailor the structure and delivery of our solutions – as well as payment for them – in ways that match the operational and financial needs of your business.

Keeping you fit for the future…

Things change fast in the water sector, with new legislation and developing technologies always on the horizon. More...

We give you the kind of relevant, up-to-the-minute services that will keep you operating smoothly, efficiently and within the law. We also champion best practice in everything we do, and we achieve it by knowing our industry – and our individual jobs – better than anyone.

The Kelda Group

We are part of the highly respected Kelda Group of companies, comprising the following successful businesses. More...

Kelda Water Services: a leading water and waste water contract operations company, delivering large-scale and long-term infrastructure solutions throughout England, Scotland, Wales and Ireland.

Yorkshire Water: an OFWAT-regulated business providing water and sewerage services to 4.7m people and 90,000 businesses in the region.

Loop Customer Management: an award-winning business delivering specialist customer service support to Yorkshire Water.

KeyLand Developments: a business responsible for managing, developing and disposing of the Group’s surplus property assets.

Accreditations and Health & Safety

We are a team committed to doing things properly and adding value to our customers’ brands, so we take accreditations and Health & Safety extremely seriously. More...

To date, our credentials and accreditations in these areas include:

  • ISO9001: proof of our Quality Management systems
  • ISO14001
  • ISO18001


Expertise is the lifeblood of our business, and we have decades of it here at Kelda Water Services Retail. It means you get the detailed technical knowledge that leads to unbeatable solutions, whatever your challenge. More...

At every level of our business you’ll also find individuals whose enthusiasm, initiative and integrity mean your operational continuity could not be in safer hands. We like to support and develop our people too, and we share all the same values, behaviours and organisational focus of the business we originated from, KWS Defence: a business awarded Investors in People Gold Accreditation on its very first attempt.

If you would like to know more about our services or switch to Kelda Water Services Retail, please either: