Our customers are at the heart of everything we do.
We already work with a wide variety of organisations encompassing small and medium-sized enterprises (SMEs) right through to large corporations, and our extensive range of water management services is always tailored to meet the unique requirements of each customer.
We also understand that different customers have different priorities, so we help them achieve those specific goals whether they are improved sustainability, better water efficiency, bigger cost savings and transfer of risk, or a mix of all four. Quality underpins our work, of course, so our team will always work in ways that support best practice and risk mitigation.
Independence is one of our strong points, and the fact that we are not affiliated with any particular technology or equipment means customers can trust our recommendations 100%. Our services also have unique breadth, so we can help our customers all the way from an initial assessment at a single site right through to a comprehensive water supply, billing and asset management solution spanning multiple UK sites.
Today, we draw upon – and continue – the strength and expertise of the wider Kelda Group, whose satisfied customers include the MoD and major UK ports alongside long-term Design, Build and Operate projects with Scottish and Northern Ireland Water. The Group also operates anaerobic digestion (AD) plants in Scotland: a great example of the breadth of its expertise, another quality that we share.
Above all, at Kelda Water Services Retail we pride ourselves on our ability to deliver industry-leading customer service to everyone we work with, wherever they are, whatever their size and whichever industry sector they come from.